Service, Terms & Conditions
The hotel reception is open every day, all year round (24-hour reception). Our goal is to offer great customer service for our valued guests.
CHECK-IN & CHECK-OUT
Check-in is from 15:00 (3 pm). Check-out time should be done before 11:00 (11 am). To request a later check-out, please contact reception.
Cancellation and prepayment terms vary according to room type. Cancellation of an individual must be received in writing within 24 hours to arrival. If cancelled with shorter notice, one night stay is required. The same goes for a no-show. Please contact the hotel for more information.
Continental breakfast is included in the price and is served on the ground floor from 07:00 am – 10:00 am every day. Buffet, vegan, gluten-free. For those leaving earlier, you can request for an early breakfast.
We can assist you in choosing and booking your tour. Feel free to contact us before you arrive through firstname.lastname@example.org or let us help you in person when you arrive at Hotel Klettur.
Pets are not allowed at the hotel.
Visa, Maestro, JSB, Euro/Mastercard, Discover Card Diners Club, and American Express. We offer Mobile Payment WeChat pay.
CHILDREN AND EXTRA BED
All children under 2 years of age stay free of charge in a cot. One child under 12 years stays free of charge when using existing beds. All children under 12 years are charged extra beds per night for extra beds. Also, older children or adults are charged extra beds per night for extra beds. The fee depends on the price of the hotel at any given time. Please inquire about the availability of extra beds before making a reservation.
Please know that a room upgrade always depends on availability. Please contact reception or email@example.com
All rooms include complimentary coffee and tea trays, which are replenished daily. They are meant to be used in the room only. We also have snacks at reception for purchase when midnight cravings strike.
We are always happy to arrange any kind of surprise for our guests for special occasions. Please contact us at firstname.lastname@example.org or ask our staff members in the reception upon your arrival.
Hotel Klettur stores unspecified valuables for 3 months. Please contact the hotel reception for more information.
Security camera recording. Records are saved 12 weeks back in time. The purpose of security cameras in general security and property protection.
All thieves are appealed to the police.
It may shock you (pun intended) to learn that Iceland uses the standard 220-240 V European socket with two round prongs. Outlets accept adapters for type C or F sockets (often labeled “Northern European” adapters). And because nobody wants fried electronics, guests coming from the US or other countries with different voltage standard may need a power adapter.
Hotel Klettur’s objective is to be a model for environmental issues, by minimizing the negative environmental impact of business. The hotel seeks to have a positive impact on the environment and society through its decisions and services. Sustainable development is the guiding principle in all of the hotel’s operations.
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