booking(a)hotelklettur.is
Tourist TV

Service, Terms & Conditions

Krisján Jóhann Kristjánsson

Hotel Manager

kristjan@hotelklettur.is

Bookings

Replies within 24 hours

booking@hotelklettur.is

Tour Desk

Tours and activities

tourdesk@hotelklettur.is

Geir Gígja

Sales- and Marketing Manager

geir@hotelcabin.is

RECEPTION

The hotel reception is open every day, all year round (24 hour reception). Our goal is to offer great customer service for our valued guests.

CHECK-IN & CHECK-OUT

Check-in is from 15:00 (3 pm). Check-out time should be done before 11:00 (11 am). To request a later check-out, please contact reception.

CANCELLATION POLICY

Cancellation and prepayment terms vary according to room type. Cancellation of an individual must be received in writing within 24 hour to arrival. If canceled with a shorter notice, one night stay is required. The same goes for no-show. Please contact the hotel for more information.

BREAKFAST 

Continental breakfast is included in the price and is served on the ground floor from 07:00 am – 10:00 am every day. Buffet, vegan, gluten free. For those leaving earlier you can request for an early breakfast.

TOURS

We can assist you in choosing and booking your tour. Feel free to contact us before you arrive through tourdesk@hotelklettur.is or let us help you in person when you arrive to Hotel Klettur.

PETS

Pets are not allowed at the hotel.

PAYMENT

Visa, Maestro, JSB, Euro/Mastercard, Discover Card Diners Club and American Express. We offer Mobile Payment WeChat pay.

CHILDREN AND EXTRA BED 

All children under 2 years of age stay free of charge in a cot. One child under 12 years stays free of charge when using existing beds. All children under 12 years are charged extra beds per night for extra beds for extra beds. Also older children or adults are charged extra beds per night for extra beds. The fee depends on the price of the hotel at any given time. Please enquire about the availability of extra beds before making a reservation.

ROOM UPGRADE

Please know that a room upgrade always depends on availability. Please contact reception or booking@hotelklettur.is

REFRESHMENTS

All rooms include complimentary coffee and tea trays, which are replenished daily. They are meant to be used in the room only. We also have snacks at reception for purchase when midnight cravings strike.

ADDITIONAL SERVICE

We are always happy to arrange any kind of surprise for our guests for special occasions. Please contact us at booking@hotelklettur.is or ask our staff members in the reception upon your arrival.

LOST ITEMS

Hotel Klettur stores unspecified valuables for 3 months. Please contact the hotel reception for more information.

SAFETY

Security camera recording. Records are saved 12 weeks back in time. The purpose of security cameras is general security and property protection.

THEFT

All thieves are appealed to the police.

ELECTRICITY

It may shock you (pun intended) to learn that Iceland uses the standard 220-240 V European socket with two round prongs. Outlets accept adapters for type C or F sockets (often labeled “Northern European” adapters). And because nobody wants fried electronics, guests coming from the US or other countries with different voltage standard may need a power adapter.

ENVIRONMENTAL

Hotel Klettur’s objective is to be a model for environmental issues, by minimizing the negative environmental impact of business. The hotel seeks to have a positive impact on the environment and society through its decisions and services. Sustainable development is the guiding principle in all of the hotel’s operations.

OUR SITE’S COOKIE POLICY

Cookies are files containing small text files which are saved on the user‘s device when they visit a website. A cookie cannot read data from the users hard disk or read cookie files created by other sites. The main reason is to identify the user each time they access the website, and also enables quality improvements and better user experiences on the site. Hotel Klettur uses cookies to personalize the user‘s browsing experience. To measure and analyse the users browsing history, Hotel Klettur uses i.e. Google Analytics.

You can of course still change how cookies are stored on your computer and it is possible to block cookies through browser configuration tools.

NECESSARY COOKIES

Some cookies are required to provide core functionality. The website won‘t function properly without these cookies and they are enabled by default.

ANALYTICAL COOKIES 

Analytical cookies allow us to recognize and to count the number of visitors to our website. They collect statistical, not personal information.

MARKETING COOKIES

Marketing cookies are used to track users across websites to allow publishers to display relevant advertisement.

CONTACT US

If you have any questions please send us a message here or through booking@hotelklettur.is / or by phone +354 440-1600.

 

(+354) 440 1600

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